Contact Centers
Hello Contact Center Leaders
Low Morale that leads to Employee Turnover
Is Costing You More than You Think
Per X Helps You Keep Your Best Agents.
High turnover isn’t just a number. It’s lost knowledge, frustrated customers, and disengaged teams.
Per X transforms performance into transparent, meaningful rewards — so your top agents feel seen, valued, and motivated to stay.
Why Good Agents Leave
Most contact centres don’t have a talent problem — they have a reward problem.
Agents hit targets but don’t feel valued
KPIs are tracked, but recognition is inconsistent
Incentives feel subjective or out of reach
Burnout rises, engagement drops, turnover follows
When effort isn’t rewarded clearly, agents disengage — or leave.
What Is Per X?
Per X is a Performance Index platform fit for contact centers. It:
Combines multiple KPIs (QA, CSAT, AHT, adherence, productivity) into one clear score
Converts performance into weekly points
Builds an agent point bank for meaningful rewards
No extra work. No behavior change programs. Just a system agents understand and trust.
Why It Works
Leaders See:
Lower attrition and absenteeism
Higher QA and CSAT consistency
Stronger performance accountability
Incentives without inflating base pay
Agents Feel:
“I know what great work looks like”
“My effort is noticed”
“Rewards are fair and earned”
“There’s a reason to stay”
Free Contact Center Retention Diagnostic
In a 30-minute conversation, we’ll:
Review your current KPIs and incentive structure
Identify where motivation and retention break down
Share practical insights you can use — with or without Per X
No sales pressure. Just clarity.